Last time I wrote about McDonald's, I suggested they should have sent me coupons for my next visit. I said I could not be sure actions were really taken on behalf of my complaint. Well, on two days later, I recieved a phone call from whom I believed to be the Boston District Manager at McDonald's. He left a message with a phone number and asked me to call him back about the incident. I didn't feel like going through my explanation with him, as I thought this was just a curtesy call. So I ignored it.
A day later, he called me back. I was driving. So I told him I'll call him back when I'm home. I called him back an hour later. He apologized for my experience and asked me to tell him what happened. I told him the story, and for a good three to four minutes he listened intently. Then, he apologized again, and said he'll send me two gift cards for my value meals. The manager confirmed my address and assured me corrective actions will be taken.
Justice served.
And I got my free meals for next time! So moral of the story? If you know something must be done, take action, because you will be rewarded!
No comments:
Post a Comment